ABOUT US

Gamory was born to make a difference. We are on a mission to bring you the best gaming gear, and deliver a customer experience like no other. We decided to focus on a few key aspects, which you can learn more about here.

Support Gamory and shop with confidence:
✓ Industry-Leading Brands
✓ Brand New & Genuine Products from Official Suppliers with Local Australian Warranty
✓ Same Day Dispatch (order before 2pm Sydney time business day).
✓ Orders are Safely Packed and Fully Insured
✓ Awesome Support Before & After Purchase
✓ 30 Day Returns
✓ Juicy Gamo Reward Points

Yes, we've worked hard to secure deals directly from product manufacturers and official suppliers. Therefore, you can be assured of receiving genuine stock that comes with the full Australian warranty and support. All items are 100% brand new. View all the brands we carry.

SHIPPING

We use Australia Post for most deliveries. Depending on size and location, your order could also be sent via Courier Service instead.

Please use the shipping calculator on the Cart page to show you the available delivery methods and fees for your particular order.

Learn more about Shipping & Returns here.

Yes we most certainly do but only for Australia Post deliveries. Products that are shipped via Courier Service will not accept P.O. Box or Parcel Locker addresses.

All orders are DISPATCHED THE SAME BUSINESS DAY (if ordered before 2pm Sydney time). Orders after 2pm will be dispatched the next business day. This excludes bulky goods (e.g. gaming chairs) which require an additional 1-2 business days for courier pickup.

Yes, all Australia Post Parcel Post and Express Post deliveries come with a tracking number and you can track it using this link. The only exception are small items sent by Regular or Priority Letter, which are not trackable.

Orders sent via Courier Service will also be provided with the respective tracking numbers so you can follow it's progress.

Unfortunately not for the time being. We currently do not have a physical storefront, and therefore cannot offer pick up services.

Yes, but be quick and contact us immediately. If the item has not shipped, we will cancel it on our system and provide you with a full refund. If the item has shipped, then you will need to return the item according to our change of mind returns policy.

First, please check the status of your order using the tracking number provided. If the item is a few days past the estimated delivery time, you can contact Australia Post directly for an update, or simply contact us and we can follow it up for you.

Please note that postage delays do occasionally occur, and your patience is much appreciated. Rest assured that we'll always ensure your order gets to you.

Sorry, not for now. Once we get our fulfillment and logistics down pat, this might be a consideration for the future.

RETURNS

Yes! If you change your mind, simply return your unopened product to us within 30 days for a refund or exchange (less the cost of shipping).

Note: Does not apply to gift cards, digital codes/cards, and products requiring an activation code. 

What to do:

Contact us within 30 days of receiving the item - with your name and order number.

Item must be kept unopened and unused with all original packaging and contents.

Post the item back to us with an insured and tracked postage service, packed in secure packaging.

Send us the postage tracking number.

Please note that we don't refund the cost of postage. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.

What we'll do:

Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.

Gamory takes extreme care in ensuring our products are of the highest quality. However, if for any reason you find a fault with one of the products we would like to help you resolve the problem.

What to do:

Check our Product Support page and the manufacturer's website for support and/or patches which can provide solutions to common problems.

If the problem persists, please contact us with your order number and a detailed description of the problem (photos/videos of the fault will be appreciated). We will help you to the best of our abilities, failing which a returns authorisation will be provided.

We will then provide you with a shipping label to send the item back to us.

What we'll do:

Test the faulty item to determine the fault.

Offer you a replacement, repair, or refund for the faulty product.

Please note that if (1) the product is found to be working, or (2) the fault/damage is due to misuse, neglect or reasonable wear and tear, then unfortunately we cannot offer you a remedy. You will be charged a re-delivery fee to have the items returned to you. 

We will also not accept and compensate for items which are lost or damaged in transit, and therefore strongly suggest using an insured and tracked postage service when returning items.

Live Chat / Leave Message

contact@gamory.com.au